I booked two rooms using the Hotels.com app and completed the payment online. Approximately thirty minutes later, I got a call from the hotel letting me know that the rooms advertised as available on the app were, in fact, not available. I found myself in a tough spot, as I neither received a refund nor could I stay at the hotel I had reserved. Unfortunately, I ended up having to pay again to stay at another hotel. This experience has been quite frustrating, and I anticipated a higher standard from a platform such as Hotels.com. I would like to request a refund for my payment and seek a solution to avoid similar problems moving forward.
I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund. I...
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
I chose Hotels.com based on recommendations, but it turned out to be a complete disappointment. I canceled my reservation, yet my refund has not been processed. What’s worse, I cannot reach customer service—there is no proper support or assistance available. How can a well-known travel platform tre...
I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am ex...
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