Hotels.com Reservation Missing at Hotel

I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims they have no record of my reservation, leaving me stranded and extremely frustrated.

I urgently need Hotels.com to correct my reservation date to March 8, 2026, and verify my email address (provided clearly). I've tried to reach customer service, but haven't received any assistance. Considering the stress and inconvenience this mistake is causing me, Hotels.com must immediately fix this error and confirm my booking. Contact me right away and resolve this unacceptable mistake—I've paid and expect immediate assistance!