Hello. I experienced this exact issue back in the summer of 2023, and sadly, it's now happening again in 2025. I booked a hotel through Hotels.com, only to be contacted later—not by the platform, but by the hotel itself—telling me they are under renovation and don’t even have a confirmed reopening date.
This is not an isolated case. It’s part of a pattern of repeated trip cancellations caused by Hotels.com listing properties that aren’t actually available or ready to operate. It’s frustrating and unacceptable that I have to deal with the same problem year after year, especially after planning and paying in advance.
Hotels.com, this is your responsibility. You should ensure that your listings are accurate and up to date. If a hotel is closed or under construction, it should not be available for booking. I demand an immediate resolution, whether it’s a refund, an alternative booking of equal value, or clear information.
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
I’m extremely disappointed with Hotels.com for promoting hotels that are completely unfit for stay. I booked a property through their platform, only to find out upon arrival that the hotel was in no condition to accommodate guests—it was either closed, unsafe, or simply not as advertised. Despite n...
On March 27, 2025, I booked a hotel through Hotels.com but accidentally entered the wrong number of guests. I immediately reached out to their support team to fix it, and for the past two days, they’ve kept saying they’re “trying to reach the hotel” and will get back to me. But when I called the hot...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I am absolutely outraged with Hotels.com! They booked me a reservation for a campsite that's permanently closed and not operating. If I hadn't double-checked, I would have arrived to find the gates locked and my vacation utterly ruined. I spoke directly with the campsite owner, who confirmed they ha...
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