Hotels.com Gave Me a Fake Booking – No Customer Support Available

I booked a hotel in Baku through Hotels.com, but when I arrived at the property, I was shocked to find out that the hotel had no record of my reservation. I was left stranded with nowhere to stay, even though I booked through the official Hotels.com website.

I immediately tried to contact Hotels.com customer service using the local number listed on their website (00800 4488 21698), but no one answered. How is it possible that I paid for a hotel, only to be scammed upon arrival?

I demand urgent assistance and a full refund for this fraudulent booking. Hotels.com, you need to fix this immediately and ensure that customers are not left in such situations. How can travelers trust your service after this?