I booked a hotel in Baku through Hotels.com, but when I arrived at the property, I was shocked to find out that the hotel had no record of my reservation. I was left stranded with nowhere to stay, even though I booked through the official Hotels.com website.
I immediately tried to contact Hotels.com customer service using the local number listed on their website (00800 4488 21698), but no one answered. How is it possible that I paid for a hotel, only to be scammed upon arrival?
I demand urgent assistance and a full refund for this fraudulent booking. Hotels.com, you need to fix this immediately and ensure that customers are not left in such situations. How can travelers trust your service after this?
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I need to contact Hotels.com customer service regarding my reservation, but the local phone number listed on their website (00800 4488 21698) does not work. No matter how many times I try, I cannot reach a representative, which means I can’t process my cancellation or request a refund. This is comp...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I recently booked accommodation through Hotels.com. On other platforms, invoices are usually sent on the same day as hotel checkout, but with Hotels.com, I still haven’t received anything. I tried to contact them using the Istanbul phone number listed on their website, but the number was unreachabl...
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