Hello, I was unable to receive the service associated with Hotels.com travel program number 72059799100707 because the hotel in question had been closed for two months. It is absolutely unacceptable that you were unaware of this situation and failed to inform me. After a very long journey in our private vehicle, my wife and I were forced to continue driving without a chance to rest. The conditions were extremely dangerous, with darkness and heavy fog, and we narrowly avoided accidents multiple times. We endured incredibly difficult hours and ultimately had to sleep in the car until morning. I intend to file complaints against you on every possible platform. As someone who has been writing regularly for a national newspaper for years and has extensive media connections, I assure you that I will bring significant attention to this issue.
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
Hotels.com definitely has no customer service and cannot be reached. It has been a long time since I canceled my reservation, and I still haven't received a refund. I haven't received any informative messages or emails about this issue. I received an email stating, “Your reservation has been cancele...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...
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