Gülçin is satisfied with the result
Resolved
Hotels.com Charged Me Without Showing the Card Screen
Gülçin
June 23, 2025 10:16 pm
3"Hello, my issue has been resolved, thank you."
Ahmet is very satisfied with the result
Resolved
Hotels.com Charged Me Without Refund After I Canceled My Reservation
Ahmet
March 05, 2025 3:34 am
31
I wanted to make a hotel reservation for July on 04.03.2025 through Hotels.com. When I entered my card information to view the installment options, the money was immediately deducted from my account. When I reflexively clicked cancel, I found out that the money was not refunded. I tried to contact customer service through both the website and the app, but I could not get through to anyone. I even sent an email, hoping for a quick response, but I still have not received any feedback. It is frustrating to feel like my money is lost and that I have no support from Hotels.com. I want my money back or the reservation to be reactivated as soon as possible.
March 06, 2025 6:26 pm (1 day after complaint)
Ahmet
March 07, 2025 3:14 am
March 07, 2025 3:51 pm
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