I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable.
There is absolutely no reason I should be paying double for a reservation I only made once. I demand that the second, duplicate charge be refunded to my account immediately. This type of error causes unnecessary financial stress and wastes my time chasing down a mistake I didn’t make.
Hotels.com needs to take full responsibility, fix this overcharge without delay, and ensure that this kind of billing issue doesn’t happen again. I expect a prompt resolution and full reimbursement.
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am ex...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
When I made a reservation through hotels.com lately, shocked to find that they had overcharged my card. I was unable to charge this to my business since, despite my request for an invoice, I was only given a voucher. Frustratingly, this lack of professionalism extends to a disdain for correct paperw...
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