Hotels.com Overcharged My Credit Card by 210 ₺ for a 5,940 ₺ Room

Hotels.com Overcharged My Credit Card by 210 ₺ for a 5,940 ₺ Room
Hotels.com Overcharged My Credit Card by 210 ₺ for a 5,940 ₺ Room
January 19, 2025 1:07 AM46

I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺?

This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charge on my credit card must match the amount on my receipt.

Hotels.com needs to address this issue promptly and provide an explanation for this discrepancy. As a customer, I demand transparency and immediate resolution to ensure such overcharges don’t occur in the future.

January 29, 2025 8:08 PM (10 days after complaint)

Dear Customer, Thank you for contacting us regarding your reservation. To assist you, please share the bank document showing the overcharge with us by connecting to live chat via our website or app. Our customer support team will assist you. Sincerely, Hotels.com

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