I made a reservation on hotels.com and paid the bill by credit card. The total amount was clearly stated during the booking process, and I double-checked it before confirming. When I came back from the vacation I checked my credit card and found out that they withdrew more than they were supposed to. There were no extra services or charges during my stay that could justify the difference. I sent messages to hotels.com but no one contacted me to give information or provide a solution about the subject. This lack of response has been quite frustrating, especially after trusting the platform for my travel plans.
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
I’m incredibly frustrated with Hotels.com. I canceled my reservation directly through their website, but when I contacted the hotel to confirm, they said they hadn’t received any cancellation notice. This left me confused and concerned about being charged or penalized. What’s worse is that it’s imp...
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