When I made a reservation through hotels.com lately, shocked to find that they had overcharged my card. I was unable to charge this to my business since, despite my request for an invoice, I was only given a voucher. Frustratingly, this lack of professionalism extends to a disdain for correct paperwork. Hotels.com should not have double-charged me without first providing an appropriate invoice. I expect to get complete and correct documentation of my charges as a customer. Please issue a new invoice to me that accurately represents the exact transaction data and immediately refund the unnecessary amount that was charged to my credit card, also make amends for your oversight and show that you take responsibility for your conduct.
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am ex...
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifical...
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