I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate difference, but there was no fluctuation in the exchange rate during that day.
I have been trying to reach Hotels.com for assistance, but there is no customer service representative available to speak with. I kindly request a refund for the excess amount charged. Please address this issue promptly. Thank you.
On April 20, 2025, I made a four-night hotel reservation in Turkey through Hotels.com. During the entire booking process, the system language was Turkish, the payment page was in Turkish, the hotel was located in Turkey, and I used a Turkish bank-issued credit card for the payment. Despite everythi...
In June 2023, I booked a hotel through Hotels.com (Travel Program: 72586028246669), making the payment online in Turkish Lira. Upon reviewing my credit card transactions, I noticed an overcharge. After reporting the issue with screenshots to Hotels.com customer service, they refunded the excess amou...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg...
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