Overcharged for Marmaris Reservation on Hotels.com
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate difference, but there was no fluctuation in the exchange rate during that day.
I have been trying to reach Hotels.com for assistance, but there is no customer service representative available to speak with. I kindly request a refund for the excess amount charged. Please address this issue promptly. Thank you.
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to Customer Service either by phone or through chat. Thank you for your patience and understanding. Best regards, Hotels.com
Here, I am the one who has been wronged, and you will refund the extra money you took from me, or I will reclaim it through legal means. This is the Republic of Turkey.
Dear Valued Customer, In order for us to assist you, we kindly ask you to contact us. Best regards, Hotels.com
