I made a hotel reservation through Hotels.com, but I’ve been unable to get a valid invoice for my payment. The document they sent me under the name of an "invoice" has no legal validity and is not acceptable for official or business use.
To make matters worse, I can't reach anyone who speaks Turkish on their support team. I'm forced to rely on poor translations and broken communication, which makes it nearly impossible to explain my issue clearly or get proper help.
This has caused serious inconvenience and unnecessary stress. I need an official, legally valid invoice that reflects my payment and can be used as documentation.
Hotels.com must provide Turkish-speaking support for Turkish customers and issue proper invoices when requested. Stop ignoring basic customer needs and resolve this issue immediately.
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifical...
I stayed at a hotel in Antalya Lara from October 13-15 for a business trip, booked a month prior on hotels.com. However, I noticed later that hotels.com issued a receipt in my name instead of an invoice required for my expenses. The hotel stated they couldn't provide a separate invoice as they had a...
On April 20, 2025, I made a four-night hotel reservation in Turkey through Hotels.com. During the entire booking process, the system language was Turkish, the payment page was in Turkish, the hotel was located in Turkey, and I used a Turkish bank-issued credit card for the payment. Despite everythi...
I made a hotel reservation through Hotels.com, but I have been unable to obtain an invoice for my booking. I contacted their support line, but no one answered. I tried reaching out via live chat, where I was told they could only provide a receipt, not an invoice. Despite explaining that I specifical...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
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