I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. However, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this extra charge.
This is completely unacceptable and feels like a blatant attempt to take more money from customers. I have already contacted support, but there has been no clear resolution. Either Hotels.com refunds my money immediately, or I will take legal action. This issue is affecting many people, and it needs to be addressed urgently!
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
Last week, I made a hotel reservation through Hotels.com. Normally, I don’t save my credit card details, but this time, it seems my information was stored. Today, I discovered unauthorized transactions from Hotels.com on my account—€2,550, followed by another €950. It is clear that my card details ...
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
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