Hotels.com Charged Me Twice Without Notice – I Demand a Refund

January 23, 2025 11:47 PM32

I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. However, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this extra charge.

This is completely unacceptable and feels like a blatant attempt to take more money from customers. I have already contacted support, but there has been no clear resolution. Either Hotels.com refunds my money immediately, or I will take legal action. This issue is affecting many people, and it needs to be addressed urgently!

March 6, 2025 7:11 PM (1 month after complaint)

Dear Customer, To assist you, we kindly ask you to contact Customer Services. Please attach the bank documents showing the relevant transactions to your message. Sincerely, Hotels.com

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