Hotels.com is charging more than the displayed price during the reservation process. When booking, the price shown on the site appears reasonable, but after payment, they withdraw a higher amount from your card without clear explanation.
Reaching customer service is a challenge. When you finally get through, they ask you to send your card statement and reservation details to their finance team. After following their instructions, there is no further response — the finance team simply never gets back to you.
It’s 2025, and this level of customer service is completely unacceptable. If you are considering booking through Hotels.com, be prepared to pay more than the advertised price and to be ignored when you seek help afterward. Other brands may end up being more affordable and transparent.
I demand a full investigation into these overcharges and a refund for the excess amount taken from my account. Please address this issue urgently.
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I made a single reservation through Hotels.com, but I was charged twice on my credit card. Even though only one booking appears on my Hotels.com account, my card statement clearly shows that the payment was processed two times. This is completely unacceptable. There is absolutely no reason I should...
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