Hotels.com hidden fees

On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 72066120788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead...

I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...

While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit card without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin...

I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details and confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and ...

I booked a 2-night, 3-day stay for two people at Montebello Resort in Fethiye through Hotels.com for July 20, 2025, under the names S**** Ç****** and E*** Ç******. We completed the full payment online in advance and arrived at the hotel expecting a smooth check-in. However, when we got there, the st...

I booked a stay at Swan. Dor Hotel Topkapı in Antalya through Hotels.com for July 12–16. While making the reservation, I clearly entered the ages of my two children—9 and 11. However, when I called the hotel to confirm the details, I was shocked to hear they had my children listed as under 1 year ol...

I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...

I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...

I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...

I booked a Comfort Twin Room through Hotels.com for one night at Stargate Hotel & SPA in Körfez, Kocaeli for April 25–26. A few hours after booking, due to concerns raised by our families over recent earthquakes, we decided to cancel the reservation. However, our cancellation request was denied, cit...

On April 20, 2025, I made a four-night hotel reservation in Turkey through Hotels.com. During the entire booking process, the system language was Turkish, the payment page was in Turkish, the hotel was located in Turkey, and I used a Turkish bank-issued credit card for the payment. Despite everythi...

Hotels.com is charging more than the displayed price during the reservation process. When booking, the price shown on the site appears reasonable, but after payment, they withdraw a higher amount from your card without clear explanation. Reaching customer service is a challenge. When you finally ge...

I made a reservation on hotels.com and paid the bill by credit card. The total amount was clearly stated during the booking process, and I double-checked it before confirming. When I came back from the vacation I checked my credit card and found out that they withdrew more than they were supposed to...

I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. However, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this e...

I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg...

Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dates were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub...

I attempted to book a two-night half-board stay at SS Delux Thermal Hotel & SPA in Saraykent/Yozgat through Hotels.com on December 26, 2024. The promotional price on the website seemed better than booking directly, but to confirm, I contacted the hotel via WhatsApp. The hotel representative, identif...

I booked a stay at Pigeon Valley Stone Hotel via Hotels in July. After seeing several complaints about both the hotel and Hotels' service, I wanted to cancel, but they refused. Instead, I rescheduled my stay to October 26-29. My wife, three-year-old child, and I arrived on October 26 and stayed one ...

I booked a hotel through Hotels.com for October 26-29, but the charge to my bank account was higher than what was shown on my receipt. My reservation starts tomorrow, and despite reaching out to their virtual customer service, I was told that they’d get back to me within 24 hours – which doesn’t hel...

I made a room reservation at Bergama Aristonicus Boutique Hotel through the Hotels app for August 3, 2024, with payment to be made in cash at the hotel. During the booking process, my card details were requested. Due to an urgent reason, I contacted the hotel to cancel the reservation, but they info...