On September 12–13, I booked a fully refundable stay at Now Boutique Hotel through Hotels.com (Travel Itinerary: 7206612...0788769). I chose this hotel specifically because it was advertised as having a pool. However, upon arrival, the hotel staff informed me that there was no pool on-site, and instead
While making reservation No: 73193603669824 through Hotels.com, an unauthorized charge of ₺6,100 was made to my credit c...ard without any 3D Secure verification or prior notice. This amount was charged in addition to the confirmed reservation total, not as part of it. There was no explanation, warnin
I booked a suite through Hotels.com in Çamlıhemşin, Rize, just one day before check-in. After entering my card details a...nd confirming the booking, I noticed that a higher amount than displayed was charged to my card. That was the first issue. Shortly after, the hotel owner personally called me and
"Thank you, customer service"
I booked a 2-night, 3-day stay for two people at Montebello Resort in Fethiye through Hotels.com for July 20, 2025, unde...r the names S**** Ç****** and E*** Ç******. We completed the full payment online in advance and arrived at the hotel expecting a smooth check-in. However, when we got there, the st
I booked a stay at Swan. Dor Hotel Topkapı in Antalya through Hotels.com for July 12–16. While making the reservation, I... clearly entered the ages of my two children—9 and 11. However, when I called the hotel to confirm the details, I was shocked to hear they had my children listed as under 1 year ol
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and a...ll applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see
"Hello, my issue has been resolved, thank you."
I made a hotel reservation via Hotels.com, intending to cancel if the insta...llment payment option wasn't available. Before I even had the chance to sel
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment,... the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I c...ompleted the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been
On April 20, 2025, I made a four-night hotel reservation in Turkey through Hotels.com. During the entire booking process..., the system language was Turkish, the payment page was in Turkish, the hotel was located in Turkey, and I used a Turkish bank-issued credit card for the payment. Despite everythi
Hotels.com is charging more than the displayed price during the reservation process. When booking, the price shown on th...e site appears reasonable, but after payment, they withdraw a higher amount from your card without clear explanation. Reaching customer service is a challenge. When you finally ge
"My issue has been resolved, thank you hotels."
I made a reservation on hotels.com and paid the bill by credit card. The total amount was clearly stated during the book...ing process, and I double-checked it before confirming. When I came back from the vacation I checked my credit card and found out that they withdrew more than they were supposed to
I made a reservation on Hotels.com last night, and the amount was immediately deducted from my account as expected. Howe...ver, today, I noticed that an additional, unauthorized charge was withdrawn without my consent. There was no prior notification, no explanation, and absolutely no reason for this e
I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be over...charged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg
Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dat...es were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub
I attempted to book a two-night half-board stay at SS Delux Thermal Hotel & SPA in Saraykent/Yozgat through Hotels.com o...n December 26, 2024. The promotional price on the website seemed better than booking directly, but to confirm, I contacted the hotel via WhatsApp. The hotel representative, identif
I booked a stay at Pigeon Valley Stone Hotel via Hotels in July. After seeing several complaints about both the hotel an...d Hotels' service, I wanted to cancel, but they refused. Instead, I rescheduled my stay to October 26-29. My wife, three-year-old child, and I arrived on October 26 and stayed one
I booked a hotel through Hotels.com for October 26-29, but the charge to my bank account was higher than what was shown ...on my receipt. My reservation starts tomorrow, and despite reaching out to their virtual customer service, I was told that they’d get back to me within 24 hours – which doesn’t hel
I recently made a hotel reservation through Hotels.com, where the site calc...ulated a total of ₺17,326.32. However, upon checking my credit card, I noti
I made a room reservation at Bergama Aristonicus Boutique Hotel through the Hotels app for August 3, 2024, with payment ...to be made in cash at the hotel. During the booking process, my card details were requested. Due to an urgent reason, I contacted the hotel to cancel the reservation, but they info
I made a reservation on Hotels.com with travel plan number 72056939037189 for the dates 20.07.2024 to 25.07.2024. Initia...lly, I searched for a reservation for 2 people, but it automatically changed to 1 person. I realized this after making the payment. After 4 hours of trying to reach someone online,
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However..., when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe
