I recently made a hotel reservation through Hotels.com, where the site calculated a total of ₺17,326.32. However, upon checking my credit card, I noticed a charge of ₺18,209.07, meaning I was overcharged by ₺882.75. There was no mention of any additional taxes or fees on the website. I've tried contacting support through the virtual chat on the site, but I haven’t received a response and there is no direct contact number available. If this extra charge is not refunded, I will take the necessary legal actions. I am awaiting your prompt response.
Travel No: 72057147613540
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I was overcharged by approximately ₺700 for my booking, despite the receipt clearly showing the correct amount in TL. However, when the payment was processed, a different, higher amount was charged to my card. This is completely unacceptable! Hotels.com needs to immediately refund the excess amount...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg...
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