I made a room reservation at Bergama Aristonicus Boutique Hotel through the Hotels app for August 3, 2024, with payment to be made in cash at the hotel. During the booking process, my card details were requested. Due to an urgent reason, I contacted the hotel to cancel the reservation, but they informed me that it couldn't be canceled. Just 10 minutes after the call, the accommodation fee was charged to my card, even though I hadn’t checked in or stayed at the hotel. This is unacceptable.
I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment co...
On April 10, 2024, I made a hotel reservation through Hotels.com. After making the reservation, I called the hotel for confirmation. I was disappointed to hear that the hotel did not receive my reservation and that they do not work with Hotels.com. I canceled my reservation within 2 minutes, but it'...
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
I booked a stay at the Berlin Mercure Hotel through Hotels.com for January 20–28, 2025 (Reservation No: 72964876936049), and made the full payment in advance. On December 20, 2024, a full month before the check-in date, I requested to cancel the reservation. Despite this timely request, Hotels.com h...
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