Issues with Pigeon Valley Stone Hotel Booking on Hotels—Unsuitable and Overcharged

I booked a stay at Swan. Dor Hotel Topkapı in Antalya through Hotels.com for July 12–16. While making the reservation, I clearly entered the ages of my two children—9 and 11. However, when I called the hotel to confirm the details, I was shocked to hear they had my children listed as under 1 year ol...

I am writing to share a disappointing experience we had through Hotels.com. We booked a 4-night stay at Watermill Villa & Hotel Faralya. We struggled through one night and had to leave the next day. One reason was that we didn't notice there was no air conditioning during booking. However, everythi...

I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund. I...

Hello. We purchased a holiday through Hotels.com for check-in on August 30th and check-out on August 31st. The hotel's name was 'Gulet Tiny House Hotel' in Assos. We arrived from Bursa on Wednesday, August 30th. When we arrived, the hotel staff told us to wait, and they continued to let others in af...