I just booked a short stay through Hotels.com, and I’m extremely frustrated with what happened. On the main screen, the total cost was clearly shown as ₺7415. I reviewed everything multiple times before confirming the booking to make sure there were no hidden fees.
But after the transaction, I saw that ₺7674 was charged to my card—₺259 more than the confirmed price. There was no warning, no explanation, and no visible breakdown showing where this extra amount came from.
I want to know exactly why I was overcharged and demand that the excess amount be refunded to me immediately. This kind of pricing inconsistency damages customer trust. Hotels.com, fix this issue now.
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I booked a room on Hotels.com for 5,940 ₺, but my credit card was charged 6,151 ₺ instead. How is it possible to be overcharged by 210 ₺ when my receipt clearly shows the amount as 5,940 ₺? This unexpected charge is unacceptable, and I urgently request a refund for the overcharged amount. The charg...
I recently made a hotel reservation through the Hotels.com app, expecting to pay a total of 14,337.09 TL as advertised. To my surprise, my credit card was charged an amount of 14,974.05 TL instead. This represents a significant overcharge that needs to be rectified immediately. I have provided photo...
I recently made a hotel reservation through Hotels.com, where the site calculated a total of ₺17,326.32. However, upon checking my credit card, I noti...
I was overcharged by approximately ₺700 for my booking, despite the receipt clearly showing the correct amount in TL. However, when the payment was processed, a different, higher amount was charged to my card. This is completely unacceptable! Hotels.com needs to immediately refund the excess amount...
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