Gratis support fail

I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...

On September 5, 2025, at the Gratis store in Düzce Krempark Mall, I was treated rudely and mockingly by the cashier. When I reported this incident to the store manager, I was told to “be patient” and then thrown out of the store. I have occasionally faced similar negative behavior at this store, and...

On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 2025, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with...

On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...

I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been shipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust i...

I experienced a serious issue using a gift voucher at the Adıyaman Merkez Park AVM Gratis store. I contacted customer service beforehand to verify whether my gift voucher was valid in-store, and I was clearly informed that it was. However, when I went to the store, the staff refused to process the v...

My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. A...

Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...

I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...

I placed an order on Gratis on May 9, but after reading negative reviews about the hair dye I purchased, I decided I wanted to cancel it. The order hasn’t even been prepared or shipped yet, so it should be easy to cancel. However, every time I try to cancel it through the system, I get an error mes...

I returned a product I purchased from Gratis, and although I followed the return process correctly and submitted all required receipts (attached), I still haven’t received my refund. According to their policy, the payment should have been refunded within 3 business days, but it’s now been over 10 d...

Hello, I completed my shopping on the Gratis website on 18.04.2025 with the order number PH26669376 and made my payment. Then we were informed that my products were sent to be shipped to cargo. Acceptance Date: 2025-04-21 17:57 Although it has been about 8 days since this date, the product has not r...

I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...

I entered a Gratis store on December 1, 2024, around 1:50 PM. While looking for a comb, I noticed that a lilac-colored comb from the Eklips brand was priced lower than the others, so I decided to purchase it. I was then informed that the discount applied only to purchases of ₺250 or more, so I added...

I want to express how fed up I am with Gratis. Hiding behind the excuse of "campaign intensity," they take a month to deliver products. When I call customer service, they claim they cannot process a return request, saying the product is still in preparation, and they cannot tell whether it has left ...

In online shopping, Gratis fails to process returns for incorrect items. They delay the process and then shift the blame to the customer, saying the return period has expired. Listen to the recordings! Your customer representatives clearly told me not to send back the products for which I had reques...

I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...

I placed my order PR17190149 on Gratis online on September 23. Despite a long time passing, my order remained in the "received" stage. On September 28, I wrote a complaint on https://www.sikayetvar.com/, and a day later, they responded and supposedly shipped my order 2-3 days later. Allegedly, my or...

I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...

Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again...

The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...

I'm still waiting for my order from 16 August to be ready for delivery from the store. I've had to wait quite a while for my previous order, with one taking 23 days and another taking 29 days. Legally, I do not have the authority to request a refund or receive the product. What an appalling system! ...

I placed my order (PR16162213) on August 8 and received it on August 17, only to discover that five of my items were missing. These included two tea tree face tonics, Hyp mi branded scalp tonic, bronzer, shower gel, and hair vinegar. When I brought up this problem to one of your employees at the Nev...