I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been shipped.
There is no communication, no tracking update, and no explanation from Gratis about the delay. I ordered expecting standard delivery times, but it seems like no action has been taken at all. This kind of customer service is simply unacceptable from a brand as large as Gratis.
I request an immediate update on my order status (Order No: PR22651025) and that it be dispatched without any further delay. If this issue isn’t resolved promptly, I will be forced to file a formal complaint with consumer rights authorities.
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
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