Hello, during Gratis's campaign period, I placed a total of 7 different orders. However, I was subjected to the following issues: • In order number PR21805377, one item was canceled as a “customer return” by the system, even though I never submitted any return request. • After I emailed Gratis regarding this order, the remaining 6 orders were also canceled with the explanation that it was “due to circumstances beyond your control.” These cancellations invalidated all the orders I placed during the campaign period and prevented me from benefiting from the promotion. While many users who placed orders at the same time and under the same conditions received their products, my orders were systematically canceled without any justification, which is unacceptable. I contacted Gratis about this situation, and they offered me a ₺10 coupon. I want to state clearly that none of the products I purchased during the campaign were worth only ₺10. I informed them that I did not accept the coupon. However, they claimed my grievance was resolved just because the coupon had been issued on their end. This is absolutely unacceptable, and I will pursue my rights through every available platform.
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. A...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order on Gratis on May 9, but after reading negative reviews about the hair dye I purchased, I decided I wanted to cancel it. The order hasn’t even been prepared or shipped yet, so it should be easy to cancel. However, every time I try to cancel it through the system, I get an error mes...
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