I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one has been able to help or provide a way to speed things up. I’ve been waiting for my order, and it seems like no one is paying attention to my concerns. Could you please ship my product as soon as you can? Thanks! It’s very annoying to handle such bad communication and a total lack of care from both the customer service team and the company.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days h...
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