Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again. One of my orders, Sn.: PR16571561, was dispatched on September 5, 2024, at 19:30, but it still shows as being in transit since yesterday. My other order, Sn.: PR16573849, is still being prepared according to the customer service representative. While my orders from other companies, including international ones, arrive within 10 days including customs, my orders from Gratis placed on August 26, 2024, still have not arrived. There is no estimated delivery time on your website, and the company's policies are NOT transparent. The customer service representatives kept providing pleasant dialogues but had no real resolution. With 15 years in customer-focused industries and experience including training at a major technology firm, it is perplexing that my order has not yet arrived after almost two weeks. It’s just a matter of packaging and sending products, not reproducing them. In my current job in the e-bike sector, we deliver worldwide within 3 to 5 days of order, with packaging and assembly included, and always by the 5th day at the customer's door. It is not that difficult. I’ve raised my concerns and requested a resolution to my dissatisfaction, but I’ve received no positive or negative response. I do not use coupons or follow up on them; I simply expect that a sample or promotional item could be included in my existing package to address my grievances in the interest of customer satisfaction. This should not be difficult to achieve. Please do not interpret this as a threat, but after my orders arrive, I will consider evaluating your competitors. I hope that in the future you will take your customers seriously and value them, allowing me to shop with satisfaction once again. Best regards, F F.
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 2025, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with...
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