I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now I'm just stuck waiting with no updates at all. This whole experience has made me rethink my choice to shop with Gratis, and honestly, I don’t see myself making any future purchases, even if I go in-store. A quick response or even just an update would have helped, but now I'm left wondering about their dedication to customer service. I'm frustrated with how little communication and action there has been about my order.
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been shipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust i...
I made a purchase from Gratis on the first day of the month. Today's date is the 23rd, and it's still not here. Apparently, it was supposed to arrive within 15 business days. I'm uncertain about how this matter will be resolved. I'm getting exhausted from having to contact customer service on a dail...
Comments