I experienced a serious issue using a gift voucher at the Adıyaman Merkez Park AVM Gratis store. I contacted customer service beforehand to verify whether my gift voucher was valid in-store, and I was clearly informed that it was. However, when I went to the store, the staff refused to process the voucher, telling me I couldn't use it in-store. There were no restrictions or special conditions on the voucher or the information provided to me. The store staff simply stated, "You can't use it here," without providing any other justification. I demand a resolution to my grievance, the ability to use my gift voucher in-store, and an immediate and swift response. Furthermore, when I contacted customer service again, I received a response that said, "Our store says it's what it says." This approach undermines customer satisfaction.
We bought at least 5-6 t-shirts for my wife from Columbia's Antalya Deepo AVM store. After wearing one of them and going out, we noticed a defect in the sleeve. She never wore that shirt again, and we went to the store where we bought it. My husband explained the situation, but the staff, who were s...
"Free Bike Maintenance" was written on the sign in all of their shops and on their websites. When I went to the store at Maltepe AVM, they helped me as promised. However, when I went to the store at Metropol AVM, expecting the same level of service because it was close to my home, I was treated rude...
I wanna express how how annoyed I am that they won't let me swap the Nike shoes, and I was just trying to get a different colour. The store totally made up dumb excuses to say the product wasn't in perfect condition, even though it was only a week old and I barely used it. the manager at Barcın Spor...
I could not use the ticket I had previously purchased from Turkish Airlines due to the earthquake. My ticket was suspended for this reason. Although I wanted to use it several times after it was suspended, I could not use the ticket due to incorrect information provided by customer services. Later, ...
I am writing to express my dissatisfaction with the service I received at your Sivas İvapark AVM branch. On 25.05.2024, I placed an order and upon reviewing the receipt, I noticed that the beverage was incorrectly entered. I promptly brought this to the attention of the cashier. The cashier inspecte...
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