I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues with Gratis sending incomplete or defective products. When I contacted customer service, they stated that they do not provide service on weekends or public holidays, but I placed my order at the beginning of the week, and after 6 days, no action has been taken. I paid ₺1,290 online by card. I am concerned that they may delay my order until the campaign ends and then remove items from stock, sending me incomplete products. I request that my order be prepared immediately without any missing items, sent to the store, and that I be notified promptly to collect it.
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
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