I want to express how fed up I am with Gratis. Hiding behind the excuse of "campaign intensity," they take a month to deliver products. When I call customer service, they claim they cannot process a return request, saying the product is still in preparation, and they cannot tell whether it has left the warehouse or is on the way. This bizarre approach to service has made me swear off ever choosing store pick-up for products again! On top of that, when I called, they informed me—thanks to their brilliant company policies—that I could only request a return after the product arrived at the store. It's truly commendable to handle complaints about undelivered products by offering a solution only after they reach the store. I will never shop here again, and you can be sure I will share this absurd policy with everyone I know to prevent others from experiencing the same issues.
I wanted to return one of the two products I ordered on November 8th and could barely receive days later, but the friend at the counter said that a return could be made with the invoice sent by email. I opened the email and showed the invoice, which I will also attach in the image. This time, they said there was a system error and they couldn't process the return. As of 18:46, I will cancel my membership and inform those around me about this disgrace, asking them to take necessary actions.
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
In online shopping, Gratis fails to process returns for incorrect items. They delay the process and then shift the blame to the customer, saying the return period has expired. Listen to the recordings! Your customer representatives clearly told me not to send back the products for which I had reques...
Customer service at its worst: that was my latest encounter with Gratis. I wasted a lot of time looking at their website and putting things to my shopping cart, just to have them all go away because they were out of stock. I was so frustrated since this was pointless and a total squandering of my ti...
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
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