Hello, I completed my shopping on the Gratis website on 18.04.2025 with the order number PH26669376 and made my payment. Then we were informed that my products were sent to be shipped to cargo. Acceptance Date: 2025-04-21 17:57 Although it has been about 8 days since this date, the product has not reached our hands, and when we contacted the cargoist, the cargo company, the product has not been delivered and no information has been given, even though we have been informed that it has been distributed at the end of each call since 2025-04-24. In this case, we contacted the Gratis 0 850 210 69 00 contact center and asked them to support us, but they could not produce a solution. We want the victimization we have experienced in this process to be eliminated.
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
On 03.08.2025, I attempted to make a purchase from the Gratis online store, but each time I received a “payment failed” error message. However, when I checked my bank account activity, I saw that a total of 13 transactions had been processed—once from my debit card and 12 times from my credit card. ...
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
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