Gratis Online Did Not Ship My Order for 7 Days - I Am Still Waiting

I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been shipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust in their reliability. When I checked Xolvie, I saw that many others are experiencing the same issue. I really don’t understand if they simply don’t want to send products after offering discounts.