I placed an order from Gratis Online on August 23, 2025, but my order still shows as “being prepared.” It has not been shipped for 7 days, and I am still waiting. I contacted customer service, but I only received generic responses that did not solve anything. This delay has caused me to lose trust in their reliability. When I checked Xolvie, I saw that many others are experiencing the same issue. I really don’t understand if they simply don’t want to send products after offering discounts.
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
I placed an order with Gratis on the 8th of the month, and the status still shows as "preparing." Why does it take so long to prepare an order? If you don't have the items in stock, why are you accepting orders? I want my order canceled and a refund issued. I expect to be contacted regarding this ma...
On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 2025, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with...
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