Gratis Order Cancellation Without Approval
My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. After the cancellation, I contacted Gratis customer service and was told a coupon would be issued to cover my losses, but no coupon was issued, and this solution does not fully compensate me for the inconvenience I have experienced. Furthermore, the ₺559 payment has not yet been refunded. I have encountered a similar issue before. I request that the items in my order be reshipped, or at least a coupon and gift in an amount sufficient to cover the loss. I request that this inconvenience be resolved as soon as possible.
Progress
I experienced a serious issue using a gift voucher at the Adıyaman Merkez Park AVM Gratis store. I contacted customer service beforehand to verify whether my gift voucher was valid in-store, and I was clearly informed that it was. However, when I went to the store, the staff refused to process the voucher, telling me I couldn't use it in-store. There were no restrictions or special conditions on the voucher or the information provided to me. The store staff simply stated, "You can't use it here," without providing any other justification. I demand a resolution to my grievance, the ability to use my gift voucher in-store, and an immediate and swift response. Furthermore, when I contacted customer service again, I received a response that said, "Our store says it's what it says." This approach undermines customer satisfaction.
