Gratis Refused to Process My Return for Incorrect Items Due to Delayed Process

In online shopping, Gratis fails to process returns for incorrect items. They delay the process and then shift the blame to the customer, saying the return period has expired. Listen to the recordings! Your customer representatives clearly told me not to send back the products for which I had requested a return code until I received further instructions. I waited for a call, as I was not informed that I would receive an email. If I hadn’t called, I would never have known this. Then, your representative told me that my return period had expired. Process the returns for the incorrect products you sent immediately! This damages trust.