In online shopping, Gratis fails to process returns for incorrect items. They delay the process and then shift the blame to the customer, saying the return period has expired. Listen to the recordings! Your customer representatives clearly told me not to send back the products for which I had requested a return code until I received further instructions. I waited for a call, as I was not informed that I would receive an email. If I hadn’t called, I would never have known this. Then, your representative told me that my return period had expired. Process the returns for the incorrect products you sent immediately! This damages trust.
I want to express how fed up I am with Gratis. Hiding behind the excuse of "campaign intensity," they take a month to deliver products. When I call customer service, they claim they cannot process a return request, saying the product is still in preparation, and they cannot tell whether it has left ...
I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days h...
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
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