I placed an order on July 6th, and it seems to have taken quite the journey without my involvement. I've contacted customer service numerous times, and they consistently provide vague and unhelpful information. One representative even ended the call abruptly! Can you believe it? It seems as though my order is being treated like a game of hide-and-seek, and I'm the only one not enjoying it. I've requested a refund, but it's proving to be quite challenging. I'm getting frustrated with the constant reassurances that my order is "in the system." It feels like my order has mysteriously vanished in the Bermuda Triangle of shipping. Gratis, you seem to be struggling with this one.
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
I'm still waiting for my order from 16 August to be ready for delivery from the store. I've had to wait quite a while for my previous order, with one taking 23 days and another taking 29 days. Legally, I do not have the authority to request a refund or receive the product. What an appalling system! ...
Comments