On November 10, 2025, at around 22:00, my Faceit account with the username SM4SHH60 was banned for one month on the grounds of “smurfing.” However, I believe this ban is unjustified. The stated reason is smurfing, yet my other account is only Faceit level 4, and my main account is also between level...
I have been playing CS2 on Faceit’s European servers for a long time, and for months I’ve constantly been matched with griefers, trolls, and toxic players. These players severely ruin my game experience and cause me to lose matches unfairly. Even though I have reported these players many times throu...
I want to change the email address on my Faceit account and verify it to match the one I use on Faceit Support. However, since September 5–6, 2025, despite trying nearly 50 times, I keep receiving a 403 error every time I click the verification link sent during the email change process. This issue o...
Today, I created a new Faceit account with the username “t***” and purchased the Premium subscription for $14.99. However, despite having a Premium account, the system keeps showing the error message “Upgrade your account to Premium” when I try to play CS2, and the Steam connection does not work. I ...
I have not been able to access my Faceit account for about 10 days. Since I forgot my password, I requested a password reset, but even though I have tried nearly 20 times, no reset email has ever been delivered to my address z.De**@gmail.com**. I do not receive any error messages during the process—...
I’m extremely frustrated with Faceit due to the lack of any live support or customer service. I was recently banned from a match for no valid reason. While I was joining the game, my client was still loading, and someone in the server deliberately kicked me just as the match started. It felt intenti...
I’ve been locked out of my Faceit account because I can’t access the email address linked to it, and despite submitting a ticket months ago to request an email change, I have received no response at all. This level of negligence is beyond disappointing. I’ve provided all the required information to ...
I submitted a support ticket to Faceit under the number 8151986, requesting help with my account. The reply I received included a suspicious-looking link: https://www.faceit.com/?steam-auth=1, asking me to sign in with my Steam account. Alongside that, they sent a YouTube.com video link — https://ww...
I was issued a 1-week ban on Faceit for so-called “verbal abuse,” even though I didn’t do anything that violates the rules. This feels like a baseless, automatic punishment—no warning, no clear reason, just an instant ban. I’ve sent an email asking for a review, but I don’t know if anyone will actua...
For the past 6 months, I haven’t been able to play games on Faceit—not just me, but a group of my friends as well. The reason? The “Memory Integrity” and similar security errors keep blocking us. We’re not playing from personal PCs, but from internet cafés, so we can’t access BIOS or Windows Securit...
Last night, I accidentally deactivated my Faceit account, and ever since then, I’ve been trying to get it reactivated—but no luck. The issue started when I failed to verify my identity, and now I’m completely locked out. I submitted a support ticket (Ticket #7825592) and included all the necessary d...
Dear Faceit Support Team, I am reaching out because I can no longer access my Faceit account due to forgetting the email address associated with it. I’ve tried every recovery method I could think of, but nothing has worked so far. I am the rightful owner of the account and am more than willing to p...
Hello Faceit Support, I’m extremely frustrated with the ongoing issue I've been experiencing while trying to link my Steam account to my current Faceit account. When I attempted to integrate Steam, I discovered it was still tied to a previously registered Faceit account I no longer use. I immediate...
On January 9, 2025, I deactivated my FACEIT account and have been trying to reactivate it ever since. Unfortunately, every attempt I’ve made has failed. Despite entering my correct email and password, I keep getting the same message: "Your login credentials are incorrect." I even reset the password ...
FACEIT unfairly accused me of smurfing and dropped my account level from 8 down to 2. After that, I started encountering nonstop security issues and login problems. I’ve played over 999 matches—this account has years of effort and time behind it. Despite this, there is absolutely no way to reach a l...
I’ve forgotten the email address connected to my FACEIT account, which is linked to my Steam profile. I’ve tried every single email address I’ve used in the past, but none of them worked. I urgently need help recovering access to my account because I want to play matches on FACEIT. This is incredib...
I’m having a persistent and extremely frustrating issue with FACEIT. I can find a lobby, the match loads, the map starts initializing, and everything seems to be working—until it doesn’t. Right when the map should open and let me join the game, it throws me back to the FACEIT interface. I don’t get ...
I was wrongfully banned while using FACEIT Premium, and I’m beyond frustrated. It seems that if enough players from your own team report you—whether it’s justified or not—you can get banned without any proper investigation. That’s exactly what happened to me. I paid for Premium, expected a fair expe...
I’m reaching out because I urgently need help recovering access to my FACEIT account, which I created back in 2019. That account is connected to my main Steam profile for CS:GO, but unfortunately, I can no longer access the email address linked to that FACEIT account. As a result, I’m completely loc...
I can no longer access my FACEIT account connected to my Steam profile samet6154 because I’ve forgotten the password to the email address registered with it. FACEIT is asking me to reset my password, but I can’t do that since I don’t have access to the original email account anymore. This situation...
I’m beyond frustrated with FACEIT. Even though my account has been banned and I already canceled my subscription, they keep charging my card every month. This has been going on for several months now. I thought I had already taken care of this, but clearly the cancellation didn’t go through, and the...
I’ve been using FACEIT regularly, but recently I haven’t been able to launch the FACEIT Anti-Cheat client at all. When I click “Sign In,” nothing happens—no error message, no loading, just nothing. I’ve tried all the basic troubleshooting steps: uninstalling and reinstalling the Anti-Cheat software,...
