I placed my order PR17190149 on Gratis online on September 23. Despite a long time passing, my order remained in the "received" stage. On September 28, I wrote a complaint on https://www.sikayetvar.com/, and a day later, they responded and supposedly shipped my order 2-3 days later. Allegedly, my order was shipped on October 2, but I can't track my package using the tracking number they provided. I haven't received any SMS from the shipping company, nor is there any record of my shipment. I’ve contacted customer service twice, and on the second call, I filed a request, but it's been 3 days with no response. They said they would get back to me, but there's been no communication. Their app is very subpar; there's not even a proper system to track requests. You can’t file a request without calling customer service. We're wasting nearly a month just for a simple order. I could’ve shopped in-store, but I live in a small town where they don’t have any stores. Long story short, if my package decides to arrive on its own and I happen to be at the address, I might receive it. Oh, and the shipping company is so obscure that there’s no branch in my town. If it arrives and I miss it, I'll have to wait for the next delivery attempt, if that even happens. Really disappointing.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
Dear Gratis, I placed two orders on August 26, 2024. Both of their statuses remained as "order received" for days, and I have been calling every day for the past five days to check their status. All the employees told me that my orders were being prepared. It seems like they are being produced again...
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