The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the products, but if they don’t arrive by the end of this week, I won’t hesitate to file complaints with all relevant authorities and expose this on all social platforms. I’m not the only one experiencing this issue—many others have gone through the same, and even their problems haven't been resolved. I’ve lost count of how many complaints I’ve written. All they do is stall. After this order is finally delivered, I will never order from Gratis again.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I ordered a discounted item from Gratis yesterday, but this complaint isn't just about that order; it's also about the ones I've placed before. A lot of people are having the same problem with Gratis on TikTok and other social media sites. I chose to submit my story since I heard that when people wr...
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I ordered from Gratis' website on September 11, and here we are, still waiting for it to ship. What gives? I reached out to their customer service via email, but I haven't heard back at all. I really messed up by believing in the brand's reputation and thinking everything would go smoothly, but now ...
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