On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has not even started being prepared. I called customer service two days ago, and they told me nothing could be done except marking my order as urgent. Unfortunately, there has been no progress since that call. I had experienced a similar delay before, where my order was delivered in 8 days. Such long delivery times and indifferent responses are very disappointing. There is no campaign or warranty issue with my order. I expect my products to be prepared and delivered as soon as possible.
On 15.11.2025, I placed order number PR26367505 through Gratis’s online store. My order includes various makeup products. Even though 6 days have passed, my order still appears as “received,” and the items have not even begun to be prepared. The lack of any progress for such a long time both causes ...
On November 5, on Gratis's website, I placed two orders numbered pr25993153 and pr26180356 with a credit card. All products seemed to be in stock and I completed my shopping to pick it up from Avcılar Marmara Street branch. However, although 9 days have passed, there has been no progress in my order...
I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 2025, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with...
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