I entered a Gratis store on December 1, 2024, around 1:50 PM. While looking for a comb, I noticed that a lilac-colored comb from the Eklips brand was priced lower than the others, so I decided to purchase it. I was then informed that the discount applied only to purchases of ₺250 or more, so I added additional items. At the checkout, the prices didn’t reflect the discount, and I was told they would restart the system if I had time, so I waited. Later, they explained that there was an issue with the label and that the actual price was twice as high as the others. Although I knew the store should honor the price displayed on the label, I chose not to make a fuss. As I was leaving, I noticed skincare products from The Purest brand and asked a sales consultant for advice on how to use them. However, her attitude was dismissive and mocking while explaining the products and answering my questions. She seemed to struggle to hold back laughter in my face, which was completely uncalled for.
Dear Gratis Customer Service, On July 4th, I placed an online order totaling 2,612.50 TL. Since there is a Gratis store located near me, I selected the option to collect my order from the store. Unfortunately, the store I chose went into renovation during the scheduled pickup period and was closed. ...
On March 1, 2024, I ordered a package worth ₺530 through the Gratis app, which had 16 items in it. On March 8, 2024, I gave customer service a ring to ask about why my order was taking so long to get ready, even though it had been quite a while. I was told there's a delay because of discounts, but t...
I bought the Dyson Airwrap in ceramic pink and rose gold, which I had been waiting for five months, from the Kentpark Dyson store in Ankara, Turkey, on April 27, 2024, for 19,999₺. The first time I used the product, before I had even done half of my hair, it suddenly stopped working, and the filter ...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
On July 9, 2024, I made a number of purchases through the Rossmann store's online store. All of the items I bought were detailed in the e-Archive Invo...
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