My 12-year-old son made a mistake, and we later disputed the charges. The company refunded all the fees, but Garanti BBVA refuses to return our money. We have visited the branch multiple times and contacted customer service, but every time we are given empty promises. We haven’t had enough money to ...
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
As my wife cannot read or write, I have opened accounts at other banks such as Yapı Kredi and Akbank using a notarized power of attorney in the past. When our workplace transitioned to Garanti BBVA for payroll, we were instructed to open a new account there. I was informed that the power of attorney...
Garanti BBVA Call Center contacted me and promoted a credit card with the clear promise that no annual fee would ever be charged as long as I remained a salary customer (receiving my salary through them). However, just two months after the card was issued, they charged a fee of ₺15,520 (approximatel...
I opened a private pension plan (BES) with Garanti BBVA for each of my three children, intending to save and invest for their future. I paid three installments for each plan. Later, I decided to cancel them to redirect my investment elsewhere. However, the process was deliberately delayed and made c...
In July 2024, we requested a Credit Card POS Device through Garanti Bank Şişli Meydan Branch Corporate Manager H***, but the bank mistakenly provided it as a non-installment transaction. Although we immediately explained the issue to Mr H*** and were told a new POS Device would be sent promptly, no ...
On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I reali...
On the night of Sunday, May 18, 2025, I applied for a 36-month consumer loan of ₺125,000 from Garanti Bank, where I am already a retirement customer, because they were offering a 2.74% interest rate. I was informed that my loan was pre-approved and that I could proceed through the branch. On May 22,...
Garanti BBVA did not keep the promise it made to me through its mobile app. I was offered a loan at a 2.94% interest rate and was told I needed to visit a branch to complete the process. However, when I went to the branch, they said the interest rate was actually 5.59%. I had to take unnecessary lea...
I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but b...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
I am a salary customer at Garanti Bank. I have 3 loans, 1 overdraft account (KMH), and 1 credit card, all of which I pay regularly and on time. However, the bank offered a loan at a 2.74% interest rate, but that rate was never shown to me. I applied for a debt consolidation loan, but it keeps gettin...
On May 7, 2025, I deposited money at the Florya Garanti Branch ATM. Due to a certain limit, I had to complete the deposit in two separate transactions. I completed the first transaction and then pressed the 'add money' option, after which the ATM took in the cash I inserted. The second deposit was r...
I request the cancellation and refund of the ₺841.50 annual credit card membership fee charged to my Garanti BBVA credit card on May 17, 2025. According to Article 31, Paragraph 3 of the Turkish Consumer Protection Law No. 6502, dated May 28, 2014, card issuers are required to offer a credit card op...
Although my Garanti BBVA credit card was set to block all mail order transactions, a charge was made without my approval due to a security vulnerability. As a result, my card was cancelled. I requested a new card and clearly stated my current address, yet the bank sent the card to my old address via...
I have both a Bonus Trink and a Classic Troy credit card with Garanti Bank. While trying to pay off the debt on my Bonus Trink card, I accidentally transferred the money to my Classic Troy card instead. I immediately contacted customer service. Before the statement date, the representative assured m...
On October 1, 2023, I completed a purchase on Amazon with my Garanti Bonus virtual credit card. On 19.10.2023, I raised a dispute via Garanti’s mobile banking app concerning that transaction. Since then, I’ve reached out to customer service numerous times, submitted multiple requests, and yet, after...
I can’t log into my Garanti BBVA account. The login screen doesn’t appear at all, and when I tap on “Personal,” nothing opens. This is the first time I’ve encountered such an issue, and it’s extremely frustrating. Please fix this problem as soon as possible—I’m really fed up with it. When I call cus...
Dear Garanti BBVA Officials, I participated in one of the campaigns organized by your bank and although I fully fulfilled the campaign conditions, I could not benefit from the promised reward/discount. Although I have contacted your customer services regarding the issue many times, no clear solution...
Hello, on April 22, we applied for a credit card from Garanti Bank through my father. I live in Aydın/Söke, while my father lives in Denizli/Pamukkale. Although we requested the card to be sent to Söke, it was delivered to Denizli and handed over to my cousin who lives in a different block, not even...
Garanti Bank has made a very bad update. I deeply regret updating it because now I cannot transfer money to my virtual card, and there is no information about this issue anywhere. It feels like customers were not considered at all when making this change. I also cannot withdraw the money already in ...
I cannot reach Garanti BBVA! I’ve been calling for days but haven’t received any response. I need to update information on the mobile banking app for the card I use under my company’s name. Although they keep saying they will call us back for a process that could be handled without visiting the bank...
I’ve been sent from branch to branch and still haven’t been able to cash a check I received from the U.S. On Thursday, I visited the Caddebostan Garanti Branch. Mr. T*** had the check endorsed and I signed three different documents. I was told that if I opened a non-interest-bearing USD account at t...
On April 21st at 7:00 PM, I spoke with a Garanti BBVA representative named D*** regarding a major issue: all virtual cards have stopped working due to a system change. During the call, the line was abruptly cut off. When I called back, I was told the issue would be resolved “within 20 minutes.” Now ...