On April 21st at 7:00 PM, I spoke with a Garanti BBVA representative named D*** regarding a major issue: all virtual cards have stopped working due to a system change. During the call, the line was abruptly cut off. When I called back, I was told the issue would be resolved “within 20 minutes.” Now we’re on day 2, and nothing has been fixed. The virtual cards are still not working. Meanwhile, our funds are locked, and customer service is completely unresponsive. This has been an incredibly frustrating experience. Garanti BBVA has shown no transparency, no urgency, and no accountability in resolving a system-wide failure. Today, I will be closing all of my accounts and withdrawing all funds. A bank that treats its customers this poorly is not a bank you can trust.
On 02.04.25, I updated my phone number with Garanti Bank. When I got home, I tried to log in to the banking app, but I couldn’t access it. I tried calling customer service but couldn’t get through. When I finally managed to connect by reporting a lost or stolen card, the representatives told me they...
I can’t log into my Garanti BBVA account. The login screen doesn’t appear at all, and when I tap on “Personal,” nothing opens. This is the first time I’ve encountered such an issue, and it’s extremely frustrating. Please fix this problem as soon as possible—I’m really fed up with it. When I call cus...
I have been a Garanti BBVA customer for about 20 years and was using the Altın Bonus credit card. Due to serious issues I experienced with your customer experience support team over the past three months, I transferred all my assets to another bank and canceled all my cards. I was extremely disappoi...
I highly recommend steering clear of Garanti BBVA because of the unsatisfactory condition of their ATMs and the ongoing problems I've encountered with them. Numerous ATMs are out of order or in poor condition, turning simple transactions into a frustrating experience. Every time I’ve reached out for...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
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