I can’t log into my Garanti BBVA account. The login screen doesn’t appear at all, and when I tap on “Personal,” nothing opens. This is the first time I’ve encountered such an issue, and it’s extremely frustrating. Please fix this problem as soon as possible—I’m really fed up with it. When I call customer service, it says “this number doesn’t exist.” I can’t access my bank account, the system keeps logging me out, the app deleted itself from my phone, and it constantly shows errors. My salary is about to be deposited, my loan payments are piling up, but I still can’t access my account. How is this even possible? If it’s not fixed, I’m going to close my account. Garanti Bank is completely over for me.
I cannot reach Garanti BBVA! I’ve been calling for days but haven’t received any response. I need to update information on the mobile banking app for the card I use under my company’s name. Although they keep saying they will call us back for a process that could be handled without visiting the bank...
On April 21st at 7:00 PM, I spoke with a Garanti BBVA representative named D*** regarding a major issue: all virtual cards have stopped working due to a system change. During the call, the line was abruptly cut off. When I called back, I was told the issue would be resolved “within 20 minutes.” Now ...
On 02.04.25, I updated my phone number with Garanti Bank. When I got home, I tried to log in to the banking app, but I couldn’t access it. I tried calling customer service but couldn’t get through. When I finally managed to connect by reporting a lost or stolen card, the representatives told me they...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
I really don’t understand Garanti BBVA. I closed my advance account, paid the outstanding balance with interest, and thought everything was settled. Now, after about a month and a half, they’re telling me that my account remained open and additional interest accrued. This is completely unfair. On to...
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