I am a salary customer at Garanti Bank. I have 3 loans, 1 overdraft account (KMH), and 1 credit card, all of which I pay regularly and on time. However, the bank offered a loan at a 2.74% interest rate, but that rate was never shown to me. I applied for a debt consolidation loan, but it keeps getting rejected. Yesterday, I requested the closure of my credit card. I also canceled all my automatic bill payment instructions. As the installments of my overdraft account are paid off, I will gradually reduce my advance account limit. I plan to close my 3 existing loans at Garanti Bank by taking out a debt transfer loan from another bank. Despite being a salary customer, my branch has not called or offered any help even once.
Today, while checking my Garanti BBVA credit card statement, I noticed an annual membership fee had been deducted. Normally, I don't check my statements, but I saw this by chance. I was informed that my salary customer status had been canceled. I receive my pension here and have a 3-year commitment,...
As a valued customer of Garanti Bank with a generous ready limit of ₺140,000, I regret to inform you that I am currently unable to utilize it. Why are there limits of ₺500 for the advance account and ₺3,750 for the credit card during our living period? Despite the promises made in your messages and ...
I applied for a loan through Garanti Bank's mobile banking system on July 27, 2025. The transaction was still running at a 2.79% interest rate, but my credit score was approved at 3.31%, which I accepted. With only the transfer to my account remaining, I logged in on July 28, 2025, to approve the tr...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
Although I make my regular credit card payments every month, the Garanti BBVA mobile banking system rejects my request to increase my credit card limit. My salary is deposited into Garanti BBVA as a payroll account. All I’m requesting is to increase my credit card limit from ₺90,000 to ₺100,000. Why...
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