On October 1, 2023, I completed a purchase on Amazon with my Garanti Bonus virtual credit card. On 19.10.2023, I raised a dispute via Garanti’s mobile banking app concerning that transaction. Since then, I’ve reached out to customer service numerous times, submitted multiple requests, and yet, after almost a year and a half, there’s still no resolution. Every time I reached out, I encountered the same rehearsed replies, leaving me with the impression that my concerns were not being addressed seriously. I feel completely uninformed during this whole experience, and my patience is running out. I anticipated a more engaged and responsive service from a bank as large as Garanti. This experience has deeply undermined my confidence in the institution.
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
I was called by Garanti Bank in the first week of November and informed that if I spent ₺500 on my credit card by November 15 or 16, I would receive a ₺500 bonus, expiring on December 6. I made the required purchase by buying a ₺500 Opet fuel card through the Vodafone Pay app. After the bonus deposi...
On 24.09.2024, I made a ₺1500 purchase from Hepsiburada. I was originally going to spend less, but in order to earn ₺125 bonus from Garanti Bonus, I used ₺500 bonus. I think it was about 10 minutes after the purchase, around 21:27, when I called Garanti customer service and said that my bonus hadn't...
On September 26, 2025, at 18:46, I deposited ₺490 through Garanti Bank using AMG Pay’s “instant transfer” method. However, even after hours had passed, the amount never appeared in my AMG Pay account. I did not receive any error message or warning during the transaction, and there is no transaction ...
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