In July 2024, we requested a Credit Card POS Device through Garanti Bank Şişli Meydan Branch Corporate Manager H***, but the bank mistakenly provided it as a non-installment transaction. Although we immediately explained the issue to Mr H*** and were told a new POS Device would be sent promptly, no action was taken despite repeated calls and messages. After Mr H*** left, his replacement—possibly Mr S***—continued to delay the process for several more months, and it eventually became clear that the issue would not be resolved. As a result, we were unable to use the POS Device, which negatively impacted our operations, and not a single transaction was made. Despite this, our account was charged a total of ₺13,327.33 under the labels of MAINTENANCE FEE or LOSS FEE, even though the unused POS Device has been gathering dust here for months. When we brought the device back to the branch, we were told a team from the center would replace it, but no one contacted us by phone or email. Last month, we submitted a written petition to the new branch manager regarding this issue, but still, no progress has been made and fees continue to be deducted. Unless this matter is resolved immediately, including a full refund of the ₺13,327.33 unfairly collected, we will be forced to escalate it to legal authorities.
Hello, I'm Zülfü M*** K***. I own a business in Adana Yüreğir district. I requested a POS machine from Garanti Bank’s Kozan Yolu branch. It arrived in 2024, and I used it without any issues. In October 2024, I canceled the POS machine due to the high and unjustified monthly maintenance fee. However,...
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On April 29, 2024, I submitted a request to Garanti Bank to cancel a transaction of ₺1,224.53 made on April 22, 2024, under application number 694234. It has been 22 days, and I have not received any response regarding my dispute. There has been no communication from the bank. The website where I ma...
On November 29, 2024, Garanti BBVA took ₺10.696,78 from my account ending in 8075 without me knowing or giving the go-ahead. The amount was added to the balance of a credit card that ends in 3012. I didn't get any info about this transaction, neither before nor after it happened. This unexpected ded...
On August 21, 2024, at 21:12, I deposited ₺3,000 into my Garanti Bank card at the Garanti Bank ATM located at Tekirdağ Çorlu. After the bank’s deduction, the amount was reduced to ₺2,964. However, this amount was not reflected in my Garanti debit card account, and it doesn't appear in my account his...
Comments