I Was Charged for a Garanti Bank POS Device I Never Got to Use

In July 2024, we requested a Credit Card POS Device through Garanti Bank Şişli Meydan Branch Corporate Manager H***, but the bank mistakenly provided it as a non-installment transaction. Although we immediately explained the issue to Mr H*** and were told a new POS Device would be sent promptly, no action was taken despite repeated calls and messages. After Mr H*** left, his replacement—possibly Mr S***—continued to delay the process for several more months, and it eventually became clear that the issue would not be resolved. As a result, we were unable to use the POS Device, which negatively impacted our operations, and not a single transaction was made. Despite this, our account was charged a total of ₺13,327.33 under the labels of MAINTENANCE FEE or LOSS FEE, even though the unused POS Device has been gathering dust here for months. When we brought the device back to the branch, we were told a team from the center would replace it, but no one contacted us by phone or email. Last month, we submitted a written petition to the new branch manager regarding this issue, but still, no progress has been made and fees continue to be deducted. Unless this matter is resolved immediately, including a full refund of the ₺13,327.33 unfairly collected, we will be forced to escalate it to legal authorities.