I was taken aback to find an annual fee of ₺859 applied to my credit card, which has a limit of only ₺1100. When I applied for the card, I was explicitly informed that there would be no such fee. This surprise charge made me feel deceived. I reached out to customer service to ask for a refund, but before I could finish explaining my situation, they swiftly offered me ₺250 in bonus points. After I declined the offer, they informed me that they were unable to initiate a refund request. It seemed as though their priority was to hush the complaint rather than truly address the problem. The initial promises made to me have been completely contradicted by the reality I've experienced, which has significantly undermined my confidence.
I was shocked to find a charge of ₺949.50 on my Bonus Gold credit card ending in 8014 on June 6, 2025. It was classified as an annual fee. It's even stranger that my card limit is simply ₺200—yes, you read that properly. It was crazy to see a cost that was almost five times my total limit. I didn't ...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
Dear Sir/Madam, I have noticed that an annual credit card fee of ₺841.50 was charged to my Bonus credit card (last 4 digits: 5032) obtained from your Gültepe Branch in my latest statement. This fee was deducted without my consent, and I was not provided with a no-fee card option. I recently started ...
On December 7, 2024, I spoke with Garanti Bank’s customer service over the phone and applied for an American Express credit card. I was informed that the annual membership fee was ₺1800 and that it would be charged on my second statement, which I accepted. However, when I received my statement, I sa...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
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