I cannot reach Garanti BBVA! I’ve been calling for days but haven’t received any response. I need to update information on the mobile banking app for the card I use under my company’s name. Although they keep saying they will call us back for a process that could be handled without visiting the bank, no one has contacted us. This delay is affecting our business operations and wasting valuable time. It’s frustrating that a bank of this size cannot manage such a basic request efficiently. We constantly experience issues with this bank and are never taken seriously. I urgently request that my issue be resolved.
I can’t log into my Garanti BBVA account. The login screen doesn’t appear at all, and when I tap on “Personal,” nothing opens. This is the first time I’ve encountered such an issue, and it’s extremely frustrating. Please fix this problem as soon as possible—I’m really fed up with it. When I call cus...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
On 02.04.25, I updated my phone number with Garanti Bank. When I got home, I tried to log in to the banking app, but I couldn’t access it. I tried calling customer service but couldn’t get through. When I finally managed to connect by reporting a lost or stolen card, the representatives told me they...
I reached out to Garanti Bank to rectify an issue with a money transfer that didn't go as planned. We went to the location and finished all the required tasks. They were supposed to get back to us, but we didn't hear anything at all. The person receiving the transferred funds is also a customer of G...
Although my Garanti BBVA credit card was set to block all mail order transactions, a charge was made without my approval due to a security vulnerability. As a result, my card was cancelled. I requested a new card and clearly stated my current address, yet the bank sent the card to my old address via...
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