On Monday, May 19, I took out a loan from Garanti BBVA, and along with it, life insurance policy number 5571**79 was issued. Later, I found out that life insurance is not mandatory and that I have the right to cancel it. After doing some research and consulting others in a similar situation, I realized I was misinformed at the time of the loan agreement. I submitted a cancellation request through the mobile app and was told I would be contacted within four business days and the process would be completed. However, I have neither been contacted nor received a refund. If my refund is not processed, I will file a complaint with the Banking Association. Therefore, I am urgently awaiting your response.
On 06/01/2025, I took out a loan of ₺20,000 through the Garanti BBVA mobile application. An amount of ₺1,670.35 was deducted from my account for a life insurance policy with policy number 5352**82 under 'Garanti Emeklilik ve Hayat Anonim Şirketi'. I submitted a cancellation request, but it has not b...
On June 30, 2025, I applied for a ₺150,000 personal loan at the Garanti BBVA branch in Karataş, Şahinbey, Gaziantep. The loan was approved on the same day. However, ₺862.20 was deducted as an allocation fee, and ₺9,247.20 was deducted under the name of a life insurance policy. Bank representatives i...
A non-mandatory insurance fee was charged to me for the loan I received from Garanti BBVA, without my knowledge or consent. According to the relevant article of Law No. 6502 on the Protection of Consumers, if the insured requests it, the policy can be canceled and the charged amount must be refunded...
I borrowed money from Garanti Bank. They are unwilling to cancel the insurance associated with the loan. Even though there was a cancellation option in the policies, they dismissed my request, stating "we are unable to cancel it." I wasted 10 minutes of my precious time on the phone with customer se...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
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