They failed to fulfill their commitments regarding retirement promotions, and I was underpaid by ₺4,000. They required me to purchase home insurance from their bank and keep my overdraft account outstanding for two days in order to receive the payment. I followed all their instructions exactly as re...
On June 30, 2025, I applied for a ₺150,000 personal loan at the Garanti BBVA branch in Karataş, Şahinbey, Gaziantep. The loan was approved on the same day. However, ₺862.20 was deducted as an allocation fee, and ₺9,247.20 was deducted under the name of a life insurance policy. Bank representatives i...
On September 29, I went to the Garanti BBVA Diyarbakır Bağlar 3rd Industrial Branch to apply for a personal loan. As can be seen in your records, I spoke with Ms. R**** E. However, she gave the impression that she was preoccupied with something else, acted as if she wanted to get rid of me quickly, ...
On September 27, 2025, an annual card fee of ₺1,100 was charged to my Garanti BBVA Bonus credit card without my knowledge or consent. This fee clearly violates Articles 4 and 6 of the Consumer Protection Law No. 6502 and Article 17 of the Regulation on Bank and Credit Cards. When I called customer s...
Two months ago, I made an online purchase from Vetrina and returned the product. Vetrina Turkey says they issued the refund and that I should contact the intermediary institution, Iyzco, and my bank. Garanti Bank does not take any responsibility. The refund for the service not received has not been ...
On September 26, 2025, at 18:46, I deposited ₺490 through Garanti Bank using AMG Pay’s “instant transfer” method. However, even after hours had passed, the amount never appeared in my AMG Pay account. I did not receive any error message or warning during the transaction, and there is no transaction ...
I have tried multiple times through both SMS and customer service to obtain the PIN for my Garanti Bank debit card and to log into internet banking. During the SMS password retrieval process, even though I entered the requested information correctly and sent only one message, the system responded th...
I have been a Garanti BBVA customer for about 20 years and was using the Altın Bonus credit card. Due to serious issues I experienced with your customer experience support team over the past three months, I transferred all my assets to another bank and canceled all my cards. I was extremely disappoi...
I received a commercial credit card from the Garanti BBVA Eskişehir branch, and at the time of issuance, it was stated in our agreement that no annual card fee would be charged. However, on September 20, an annual fee of ₺1,360 was deducted from my account. I had experienced a similar issue before. ...
On August 14, 2025, I purchased a guaranteed Bonus credit card from the Adana Atatürk Branch, and a ₺2,000 bonus was loaded onto my card as part of the campaign. However, I was never informed that this bonus would only be valid for one month, and Mr. Ç*** specifically did not provide me with this in...
On September 5, 2025, between 21:00 and 21:05, while depositing ₺9,700 via QR code at the Garanti Bank ATM in front of Meram Private Academy Hospital on Beyşehir Street in Meram, Konya, the money suddenly got stuck in the machine and the screen displayed a “money jammed” warning. I carried out the t...
On September 10, 2025, at 11:34 AM, I used a cash advance account of ₺250,000 via Garanti BBVA. Although I fully repaid this advance on September 11, 2025, at 06:18 AM, I noticed that the bank charged me 2 days of interest. Even though the transaction duration was less than 24 hours, instead of the ...
Although I don't have a credit card from Garanti Bank, my Findeks report has been showing a credit card debt and legal proceedings against Garanti Bank for approximately eight months. I contacted the branch to resolve this situation, but I haven't received a response and haven't been offered any exp...
I received an SMS confirming that I completed the campaign. I also verified it through the app. However, my campaign reward has not been credited. I d...
While I was an account holder with Garanti Bank A.Ş., my customer relationship was unilaterally terminated, and my accounts were closed without any written or verbal justification and without prior notice. Despite repeatedly contacting the bank via branch and customer services, I was only dismissed ...
Garanti Bank’s credit line customer service repeatedly contacted me, claiming to offer special deals to help pay my existing Advance Account debt by splitting it into installments. My debt was first split once, then I was offered to split the remaining ₺25,000 into 6 installments with a ₺30,000 repa...
On April 18, 2025, I requested through Garanti Bank’s customer service phone line that my credit card linked to the Hakkari branch (last 4 digits: 4023) be closed. Even though there is no debt, automatic payment order, or installment transaction on the card, it has still not been closed after about ...
I'm experiencing a hardship because the second number registered with Garanti Bank, which ends in 2861 and doesn't belong to me, hasn't been deleted from the system despite compensation. I receive calls and messages from this number daily. I've informed the bank that this number isn't mine and that ...
On August 26, 2025, without my knowledge or consent, Eureko Sigorta, a subsidiary of Garanti BBVA, issued an "Invisible Accident Insurance" policy and charged the fee to my credit card. I was extremely surprised that this transaction was carried out through the Garanti BBVA Mustafa Kemal Branch with...
I applied for an interest-free loan at Garanti Bank in Türkiye. While all other banks inform me whether they can grant a loan before opening an account, Garanti Bank did not provide any information about membership and only told me they couldn’t grant a loan after I had already signed up, which feel...
On August 24, 2025, I attempted to deposit money using a QR code at the Kanarya ATM. While part of the money was credited to my account, ₺4,400 was taken by the ATM but not deposited into my account. No receipt was issued during the transaction. I immediately reported the issue to Garanti Bank custo...
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and ot...
As a Garanti BBVA Gold Card holder, I wanted to purchase physical gold from Atasay. Relying on your bank’s statement of “advantage in gold purchases with the Gold Card” and the claim that you have an agreement with Atasay, I attempted to make a transaction. However, in all Atasay branches, my transa...
Dear Sir/Madam, I have noticed that an annual credit card fee of ₺841.50 was charged to my Bonus credit card (last 4 digits: 5032) obtained from your Gültepe Branch in my latest statement. This fee was deducted without my consent, and I was not provided with a no-fee card option. I recently started ...