Emine is satisfied with the result
Resolved
Garanti BBVA Bonus Card Charged Annual Fee In Second Month
Emine
November 06, 2025 11:28 pm
62"Thank you for your attention"
Mehmet is completely dissatisfied with the result
Garanti BBVA Deleted My Bonus Without Informing Me
Mehmet
September 18, 2025 10:50 am
18
On August 14, 2025, I purchased a guaranteed Bonus credit card from the Adana Atatürk Branch, and a ₺2,000 bonus was loaded onto my card as part of the campaign. However, I was never informed that this bonus would only be valid for one month, and Mr. Ç*** specifically did not provide me with this information. On September 17, 2025, I discovered that my bonus had been deleted. I made a purchase without knowing this and was embarrassed at the checkout when I found out I no longer had any bonus funds, which also caused me financial loss. When I contacted customer service, they said there was nothing they could do and offered no solution. My customer number is 13253483, and my card is still actively in use. Since I did not receive any written or verbal notification about the bonus expiry, I request that my deleted bonus be reloaded.
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