Emine is satisfied with the result
Resolved
Garanti BBVA Bonus Card Charged Annual Fee In Second Month
Emine
November 06, 2025 11:28 pm
113"Thank you for your attention"
Rukiye is completely dissatisfied with the result
I Was Charged Bonus Card Fee Unfairly
Rukiye
August 21, 2025 6:15 pm
28
On August 20, 2025, I noticed that a fee of ₺841 was charged to my Garanti Bank Bonus credit card as an annual card fee. After discovering this, I contacted customer service and requested a refund. However, I was told that the fee would only be refunded if I kept my card open for nine months, and otherwise, the amount would be taken back. Since I am considering closing my card, this condition does not seem fair to me, and I am requesting the fee to be refunded unconditionally. My card is still active, and my customer number/the last 4 digits of my card are 5945. I kindly ask that this issue be resolved quickly and without conditions.
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